In the course of Covid-19 and increasing teleworking, there is also an increased need for remote support (remote maintenance) solutions. How do you support a colleague, for example, in setting up software or solving an IT problem at their teleworkstation? The TU Braunschweig has a suitable tool for this within the Webex Suite: Webex Remote Support.
Securely access your computer’s desktop, files and applications remotely and solve problems without having to be on site. Communicate comfortably during the session via the integrated Voice over IP telephony.
Instructions on how to start and join a Remote Support session can be found on the GITZ web pages at:.
https://doku.rz.tu-bs.de/doku.php?id=netz:webex_support
The complete instructions for Webex Remote Support (en) can be found at:
https://www.cisco.com/c/dam/en/us/td/docs/collaboration/support_center/wx_sc_ug_de.pdf